Calling the 2882 GCash hotlineįor call support, you can call 2882 for free to reach a real GCash representative to address your concern. When submitting a ticket, you will be asked for your email address, GCash-registered full name and mobile number, your concern category, details of your concern, and any screenshots/documents, if applicable. You may want to read: How to Apply for a GCash Mastercard Submitting a ticket through the GCash app or GCash Help Centerįrom the GCash Help Center website or GCash app, you can also submit a ticket to report your concern. On the GCash app, you can find it in the Help Center option, either on the login screen or on the dashboard menu. You can access the live chat from the GCash app or the GCash Help Center website. You may need to wait for your turn before you can do a live chat, especially on busier hours. This is a great channel if you need to directly ask someone about your issue. Live chat lets you talk to a real GCash representative through a chat room. Here are the 4 ways to reach GCash Customer Support: Live chat via the GCash app or GCash Help Center For emails, it usually takes at least one business day to get a response. You may not be able to contact them on off-business hours, weekends, and holidays. Remember that these channels are operated under normal business hours (Monday to Friday, 9:00 AM to 5:00 PM) and are not available 24/7.
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